Fulfillment Policy
"Digital Door Knockers, LLC," involves outlining how your agency will handle client projects from initiation to completion, ensuring that the client’s expectations are met and that the process is clear and effective. Below is a detailed fulfillment policy that you can adapt or use as a template:
---
Fulfillment Policy for Digital Door Knockers, LLC
**1. Scope of Policy**
- This Fulfillment Policy applies to all services rendered by Digital Door Knockers LLC (hereafter referred to as "the Agency") including, but not limited to, advertising, marketing, digital services, and consulting.
**2. Project Initiation**
- **Client Consultation:** All projects begin with a detailed consultation to understand the client’s objectives, target audience, and desired outcomes.
- **Proposal and Agreement:** Following the initial consultation, the Agency will provide a proposal that includes a scope of work, timeline, budget, and terms and conditions. Projects commence only after the client signs the proposal, thereby agreeing to the terms.
**3. Project Management**
- **Dedicated Account Manager:** Each client is assigned an Account Manager who will be the primary point of contact. The Account Manager is responsible for overseeing the project from start to finish and will communicate progress updates to the client.
- **Timelines:** Project timelines will be outlined in the initial proposal and may be adjusted with client consent if additional requirements are identified.
**4. Deliverables**
- **Quality Assurance:** All deliverables will undergo a rigorous quality assurance process to ensure they meet the Agency’s high standards and client specifications.
- **Presentation of Deliverables:** Draft versions of deliverables will be presented to the client for feedback. The number of revisions allowed without additional charges will be specified in the proposal.
- **Approval and Final Delivery:** Final versions of deliverables will be submitted to the client for approval. Once approved, final files or campaign materials will be delivered in the agreed format.
**5. Payment Terms**
- **Invoicing:** The Agency will invoice the client as per the agreed payment schedule outlined in the proposal. This may include a deposit prior to project commencement, and subsequent payments tied to project milestones.
- **Late Payment:** Late payments may incur a late fee, and work may be paused until outstanding payments are settled.
**6. Cancellation Policy**
- **Client Initiated Cancellation:** If a project is canceled by the client, the client will be responsible for the payment of all work completed up to the point of cancellation, plus any additional costs incurred.
- **Agency Initiated Cancellation:** The Agency reserves the right to terminate a project if there are substantial breaches of contract, including failure to make timely payments.
**7. Confidentiality and Intellectual Property**
- **Confidentiality:** Both parties agree to keep all project information confidential unless otherwise agreed.
- **Intellectual Property:** Ownership of the final deliverables transfers to the client upon full payment. The Agency retains the right to display all work in its portfolio and marketing materials unless otherwise negotiated.
**8. Limitation of Liability**
- The Agency is not liable for any indirect, special, or consequential losses; loss of data or profits arising out of or in connection with the services provided.
**9. Amendments**
- This policy may be amended from time to time. All amendments will be communicated to existing clients and will apply to new projects.
**10. Governing Law**
- This policy shall be governed by and construed in accordance with the laws of the state where the Agency is registered.
---